Legal

Account Deletion

How to delete your Cool account and your data

How to Delete Your Account

You can request account deletion through any of the following methods:

Open Cool → Settings → Account → Delete Account. Follow the confirmation steps.

Send an email to [email protected] with the subject "Account Deletion Request" and include your registered phone number.

Send a message to +250 795 588 248 requesting account deletion.

Data Type	Action	Timeline
Profile Information	Permanently deleted	Within 30 days
Biometric Data	Already on-device only — deleted when you uninstall the app	Immediate
Group Memberships	You are removed from all groups	Immediate
Contribution History	Your name is anonymized but records are retained for group integrity	Within 30 days
SMS Evidence Records	Anonymized and retained for regulatory compliance	Up to 7 years
Bank Account	Not affected — managed directly by the partner bank	N/A

Account deletion is irreversible. You cannot recover your account or data after deletion.
If you are a group administrator, you must transfer admin rights to another member before deleting your account, or the group will be archived.
Any pending withdrawals must be completed before account deletion can proceed.
Your bank account with Equity Bank or Urwego Bank is independent of Cool and will not be affected.
Regulatory-mandated financial records may be retained in anonymized form as required by Rwandan law.

Account deletion requests are processed within 30 calendar days. You will receive confirmation via SMS once your account has been deleted.

For questions about account deletion: